Australia's leading Salesforce Service Cloud Accelerator
Empowering Council’s to live up to their customer experience ambitions and win back their customers’ hearts and minds.
Our growing Council partner network
CFSuite Core
Features
CFSuite leverages Salesforce Service Cloud capabilities and functionality whilst providing a more tailored Council experience to help accelerate, and de-risk your Salesforce implementation.
Customer Relationship Management
Provide enhanced service with your customers information and interaction history at the finger tips. Oh and say goodbye to duplicates!
Customer Service Request
Capture what matters from your customers and seamlessly triage it through to the right team for actioning. Your teams will love CFSuite.
Workflows & Process Automation
Enable a smarter, more efficient workforce leveraging workflows and process automation to eliminate mundane tasks.
Self Service Portal
Let your customers interact with you on their own terms, from any device and from anywhere. All from your own fully branded portal.
Customer Communications
Keep your customers in the loop as your customer communications are taken to the next level using email and SMS.
Knowledge Management
Leverage CFSuite Knowledge Management to get your business processes and knowledge documented.
Integrations
Get more value from your tools
Connect your tools, connect your teams. With a proven track record of integrating with key Council platforms and legacy systems, CFSuite is a safe bet for building connected digital experiences for your customers.
Contact us
We’d love to hear from you
Our friendly team is always here to chat.