CFSuite Payments

CRM + AI + DATA + TRUST

Unified Payments for Rates, Debtors, Infringements and Council Services. AI-Powered and ERP-Connected.

CFSuite Payments is the modern financial experience layer for councils, combining a seamless online payment portal, behaviour-aware engagement tools and AI-powered insights.

Built with Agentforce Agentic AI, aligned to Salesforce Public Sector Solutions, and connected to your ERP via supported, upgrade-safe connectors, CFSuite Payments unifies all council payments into one intelligent system.

What Is CFSuite Payments?

CFSuite Payments is a complete, council-wide payment platform, designed to integrate seamlessly with your ERP and support all revenue types:
- Rates
- Debtors Infringements
- Licences & permits
- Bookings & venue payments
- Service fees
- Any council-related payment

It provides the seamless, modern payment experience residents expect — and the end-to-end financial integration councils require.

CORE PILLARS OF CFSUITE PAYMENTS

Unified Payment Experience

One portal. All council payments. Residents can: P
- Pay rates and debtors
- View outstanding balances
- Start instalment plans
- Pay infringements
- Get payment reminders
- Manage account via MyLocalGov
- Use mobile-first design with Apple Pay / Google Pay

Best-of-Breed + Supported Connectors

Purpose-built ERP connectivity for:
- Infor Pathway Civica Authority
- ReadyTech Altus
- TechOne (supported integration model)
Includes:
- Balance retrieval
- Payment posting
- Receipting Reconciliation
- Data synchronisation
This is integration done properly, stable, supported, upgrade-safe.

Agentic AI Revenue Intelligence (Agentforce)

AI enhances revenue collection through:
- Behavioural insights
- Optimal reminder timing
- Sentiment detection
- Personalised follow-up messages
- Instalment plan recommendations
- Predictive analysis of likely default patterns Agentforce helps councils increase collection while reducing admin burden.

Multichannel Choice: Portal, Chatbot & Mobile App

Residents can pay via:
- Mobile-first portal
- Agentforce chatbot
- Council native mobile app
- Smart deep links from reminders
All channels connect to the same payments engine.

End-to-End Revenue Lifecycle Automation

Automation across:
- Instalment plans
- Recurring payments
- Hardship flags
- Smart reminders
- Payment notices
- Receipts & reconciliation
- Debtor communication flows

Staff Experience: Full Visibility in Salesforce

Finance and customer service staff gain access to:
- Resident payment history
- Outstanding balances
- Active arrangements
- Hardship indicators
- Service request interactions
- AI-driven behaviour insights
All in one place.

Capabilities

Supports all revenue types, including:
- Rates
- Water
- Debtors Infringements
- Permits
- Licences Bookings
- Waste services
- Community fees
-Payment capabilities include:
- Online payments
- Instalment plans & direct debit setup
- Hardship workflows
- Recurring payments
- Smart, AI-timed reminders
- Secure payment vault
- POS integration
- Multi-merchant support

CFSuite Payments integrates deeply, using supported connectors, with:
- Infor Pathway
- Civica Authority
- ReadyTech Altus
- TechOne (supported integration model) Providing:
- Balance retrieval
- Real-time posting
- Reconciliation
- Receipting Customer & property data alignment

This gives councils confidence and removes reliance on brittle custom integrations.

Agentforce monitors:
- Missed or overdue payments
- Behaviour patterns
- Hardship signals
- Portal drop-offs
- Communication responses
And recommends:
- The best next outreach
- When reminders should be sent
- Instalment plan options
- Improvements to the payment journey

AI becomes a proactive partner in revenue management.

BENEFITS

For Residents
- One unified payment experience
- Easy instalments and direct debit options
- Modern mobile-first design
- Smart reminders and updates
- Chatbot or portal — their choice
- Clear visibility of all balances

For Finance Teams
- Reduced manual reconciliation
- Clear visibility of all payments
- Data synced with ERP systems
- Less inbound calls and follow-up
- Automated instalment & reminder workflows Lower cost-to-serve

Benefits for Rates Teams:
- Significant reduction in inbound calls
- Automated handling of routine requests
- Less manual data entry and follow-ups
- Faster resolution for payment & instalment queries
- AI summaries for staff before responding
- Clearer visibility of ratepayer behaviour
- Better compliance and record accuracy

This turns the Rates department into a proactive, efficient, digitally enabled team.